Job Vacancies

No two days are the same; you could be helping on tills or advising customers, working in our back shop helping to run our stock room or you could be helping our online offering by picking boots.com orders.

Whatever it is we always aim to make the best use of your talents and some of the activities that you could be doing includes, helping our customers: whether that’s answering questions and giving great advice on our fantastic gifts, showing where a product is or simply offering a basket, it’s the little things that make big a difference.

Helping our stores run smoothly: working with us at Christmas is a great experience but can be fast paced so it’s important we make sure it all goes smoothly. It could be helping with our stock in in the stock rooms, making sure we have the right products displayed on the shop floor or providing a great service on our tills.

It all makes a big difference in offering a great shopping experience. Working as part of a great team: pulling together with other members in the team you will ensure that the stores are always presentable and provide a store everyone can be proud of.

Working as a team to solve any issues quickly and being able to adapt to what can be a changing environment is something we love about our amazing teams in store.

We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance, just speak to our Recruitment team to find out more.

Reception

• Manage the switchboard in a professional and effective manner answering all calls adhering to company policy
• Meet and greet visitors in a friendly and professional manner delivering world class service
• Collect, read and distribute post and faxes; sort and frank outgoing mail and organise couriers as required
• Maintain clean and tidy reception area
• Update telephone lists
• Prepare centre staff management movements report on a weekly basis
• Dealing with centre management typing/admin needs
• Maintain the computer filing system, carrying out regular housekeeping and archiving
• Respond to community/charity letters requesting Derbion support – referring letters upwards as appropriate
• Manage room bookings and prepare meeting rooms (including provision of refreshments when required)
• Booking travel arrangements on a adhoc basis for managers
• Raising purchase orders and distributing to requestors in a timely manner
• Assist Centre Administrator / Management Assistant with any other ad hoc duties as required
• To undertake ad hoc data input duties as required by Centre Management
• Manage and maintain the car parking system
• Assist with the Contractor Tracker, ensuring contractors have requested permits and all details are correct and insurance documents are in place
• Be responsible for the monthly stationery order

Support Helpdesk in all aspects of our Technical system support processes including:

• Provide input, monitoring and reporting to the technical business systems: Info Exchange, CAFM, Contractor Tracker, etc
• Data input and monitoring of the centre’s CAFM system for all planned and reactive tasks, resource allocation and close-down of tasks for both subcontractors and internal resources.
• Internal Planned Preventative Maintenance Task Assignment, Call Logging, Reactive Task Assignment, Reporting Level of Completion, Logging Events, document upload and task closure
• Proactively monitor the centre’s CAFM system and provide performance reports to centre management.
• Compliance Monitoring, SLA Monitoring, Follow-up on actions; Raise P/O’s, Confirm subcontractor attendance, Adding notes on the system reference communication relating to delays that will cause SLA failure.
• Regular meetings with the Maintenance Team Leader to accurately assign and manage tasks to the centres maintenance staff and sub-contractors and close out with all statutory certificates and reports as required.
• Obtain signed worksheets from sub contractors and close down subcontractor jobs on system.
• Full support to BSA/BSC, compliance in any additional tasks or actions.
• Upload maintenance documents onto the CAFM system to evidence job completion and upload any statutory certificates to evidence compliance.
• Maintenance of Compliance Log Books, performance reporting and upwards escalation.
• Monitor the accuracy of any access requests on CTracker to ensure that contractors are appropriately insured, and they have appropriate permits for the scope of work described in their method statements in line with centre procedures.
• Assign secondary access approval to the appropriate departmental resource based on the scope of works and the level of risk associated with scope.
• Securely manage access to the centre by keeping accurate logs where visitors/contractors have been issued with electronic swipe access cards and keys.

• Helpdesk / Reception and/or switchboard experience
• Proven practical office experience and excellent keyboard skills
• GCSE grade C or above English & Maths
• Excellent customer relations and good communications skills
• Computer literate in Microsoft Office applications, skills in Excel, Word as well as CAFM systems e.g. concept
• A high level of interpersonal skills and a willingness to work as part of a team
• Ability to prioritise workload and meet the daily demands of the team either working alone or as part of a team
• Adaptable and flexible whilst working in a busy multi skilled office environment
• Excellent attention to detail and presentation
• Understanding the need for confidentiality when dealing with both internal and external information

Competencies and Attributes:

• Highly professional and efficient
• Strong organisational and customer service skills
• Fast and responsive – working to strict deadlines
• Ability to multi-task, solve problems and work efficiently under pressure
• Ability to communicate effectively at all levels
• Motivated, proactive attitude, ability to work on own initiative
• Utmost discretion when dealing with all sensitive and confidential information
• Flexible, helpful attitude
• High standard of professional grooming
• Ability to listen and willingness to learn
• Committed, motivated and passionate about our people and our company
• Deadline driven helpdesk environment and or previous experience of working in a Technical Administration environment

The role supports the Building Services Team in the delivery of reactive and planned maintenance and also assists the compliance co-ordinator to accurately record the status of technical and health & safety compliance at the Centre. Working closely with the Building Services Team, the Facilities Help Desk will log maintenance tasks using the Computer Aided Facilities Management software (CAFM) to track statutory compliance and maintenance issues through to completion. They will also be responsible for tracking the completion of audit tasks across the business

The role will also support the reception in daily tasks when required

All aspects of our Facilities Management support processes including:

• Provide input, monitoring and reporting to the technical business systems: Info Exchange, CAFM, Contractor Tracker, etc.
• Data input and monitoring of the centre’s CAFM system for all planned and reactive tasks, resource allocation and close-down of tasks for both subcontractors and internal resources.
•  Internal Planned Preventative Maintenance Task Assignment, Call Logging, Reactive Task Assignment, Reporting Level of Completion, Logging Events, document upload and task closure.
•  Proactively monitor the centre’s CAFM system and provide performance reports to centre management.
• Compliance Monitoring, SLA Monitoring, Follow-up on actions; Raise P/O’s, Confirm subcontractor attendance, Adding notes on the system reference communication relating to delays that will cause SLA failure.
• Regular meetings with the Maintenance Team Leader to accurately assign and manage tasks to the centres maintenance staff and sub-contractors and close out with all statutory certificates and reports as required.
• Obtain signed worksheets from sub contractors and close down subcontractor jobs on system.
• Full support to BSA/BSC, compliance in any additional tasks or actions.
• Upload maintenance documents onto the CAFM system to evidence job completion and upload any statutory certificates to evidence compliance., Maintenance of Compliance Log Books, performance reporting and upwards escalation.
•  Monitor the accuracy of any access requests on CTracker to ensure that contractors are appropriately insured, and they have appropriate permits for the scope of work described in their method statements in line with centre procedures.
• Assign secondary access approval to the appropriate departmental resource based on the scope of works and the level of risk associated with scope.
• Securely manage access to the centre by keeping accurate logs where visitors/contractors have been issued with electronic swipe access cards and keys.

Support Reception with the following:

• Manage the switchboard in a professional and effective manner answering all calls adhering to company policy.
• Meet and greet visitors in a friendly and professional manner delivering world class service.
• Collect, read and distribute post and faxes; sort and frank outgoing mail and organise couriers as required.
• Maintain clean and tidy reception area.
• Update telephone lists.
• Prepare centre staff management movements report on a weekly basis.
• Dealing with centre management typing/admin needs.
• Maintain the computer filing system, carrying out regular housekeeping and archiving.
• Respond to community/charity letters requesting Derbion support – referring letters upwards as appropriate.
• Manage room bookings and prepare meeting rooms (including provision of refreshments when required)
• Booking travel arrangements on an adhoc basis for managers.
• Raising purchase orders and distributing to requestors in a timely manner.
• Assist Centre Administrator / Management Assistant with any other ad hoc duties as required.
• To undertake ad hoc data input duties as required by Centre Management.
• Manage and maintain the car parking system.
• Assist with the Contractor Tracker, ensuring contractors have requested permits and all details are correct and insurance documents are in place.
• Be responsible for the monthly stationery order.

• Technical Helpdesk / Reception and/or switchboard experience
• Proven practical office experience and excellent keyboard skills
• GCSE grade C or above English & Maths
• Excellent customer relations and good communications skills
• Computer literate in Microsoft Office applications, skills in Excel, Word as well as CAFM systems e.g. concept
• A high level of interpersonal skills and a willingness to work as part of a team
• Ability to prioritise workload and meet the daily demands of the team either working alone or as part of a team
• Adaptable and flexible whilst working in a busy multi skilled office environment
• Excellent attention to detail and presentation
• Understanding the need for confidentiality when dealing with both internal and external information

Competencies and Attributes:

• Highly professional and efficient
• Strong organisational and customer service skills
• Fast and responsive – working to strict deadlines
• Ability to multi-task, solve problems and work efficiently under pressure
• Ability to communicate effectively at all levels
• Motivated, proactive attitude, ability to work on own initiative