Disabled Parking
We have disabled parking spaces across all our car parks located within easy access to entrances to the shops, restaurants, and entertainment facilities.
Disabled Toilets
All our toilets have dedicated disabled toilets including assisted change facilities.
Changing Places
The Changing Places toilet is on Level 1 near Frasers and M&S. It includes a toilet, hoist, bed, and adjustable sink. Slings are not provided—please check compatibility with your own. Staff cannot assist with use, but the facility is cleaned after each use.
- The hoist is a Freeway 130 Overhead Hoist
- Our Changing Place facility is accessible via a Radar key.
Sunflower Lanyards
Like most public buildings, we understand the importance behind the sunflower lanyard as we recognise not all disabilities are visible. Our staff are trained to help, support, listen, and recognise that you may need that extra bit of time in our shops too. To help us identify those who have hidden disabilities such as autism, please ensure you have your sunflower lanyard visible.
Assistance Dogs
Like most public buildings, Derbion welcomes assistance dogs in the centre. If your dog does not wear a high-vis jacket or harness, it is sometimes difficult for our staff to recognise the difference between assistance dogs and pets, which are not allowed in our centres.
Assistance dogs’ terms and conditions.
- access to assistance dogs is on a one dog per handler basis.
- will not wander freely around the premises
- will sit or lie quietly on the floor next to their owner
- are unlikely to foul in a public place
Shopmobility
ShopMobility UK is a nationwide network of centres which hire out mobility equipment to the public. This equipment is mainly manual wheelchairs, powerchairs and mobility scooters so people with restricted mobility can enjoy independence outdoors. These hire services are low cost or sometimes free to all ages of people looking to access shops and leisure facilities.
ShopMobility centres only provide reliable and comfortable products that ensure confidence and peace of mind. If walking longer distances is a problem or spending time outdoors with friends and family is challenging, ShopMobility Derby can help.
Visit Shopmobility here
Quiet Room
We offer a free, multi-use quiet space for visitors seeking a calm, private environment. Open during centre hours and located on Level 2 behind Five Guys, the space is suitable for religious observance, quiet reflection, or as a safe space for personal time.
All visitors are welcome to use the space. Please speak to the customer service team for more information.
Sensory Packs
We understand that visiting a shopping centre can be overwhelming, to help reduce the auditory and visual stimuli, there are currently a small supply of Sensory Packs at the Customer service desk, located on Level 1 outside of Boots. There is no charge for hire however valid ID is required for use. The Sensory Packs contents include ear defenders, sunglasses, and fidget toys.
Quiet Hour
During our Quiet Hour, 9-10am Monday-Saturday, we will reduce tannoy announcements and music on the mall whilst encouraging our stores to do the same for a more sensory-friendly environment.
A list of participating stores can be found here
Mobility Services
Wheelchairs are available to hire free of charge from the Customer Services desk outside Boots. You just need a valid form of ID.
First Aid
Our security staff are trained in first aid and will assist if you need help.
Digital Messaging Service
On site we offer a Digital Messaging Service (DMS) which is a mass notification system to send emergency alerts to individuals who have subscribed to the service. It is designed to support people who may not hear a building fire or emergency alarm, including those with hearing impairments or those using ear protection equipment.