Description:
The role will include the following activities
- To provide a presence on either the Centre’s Reception
- Courteous communication skills are required to liaise with members of the public and retailers.
- Meet and greet visitors in a friendly and professional manner delivering world class service
- Maintaining a smart and well-groomed appearance meeting our uniform standards
- Manage the switchboard in a professional and effective manner answering all calls adhering to company policy
- Collect, read and distribute post, organise outgoing mail and couriers as required
- Maintain clean and tidy reception area
- Update telephone list and key holder register
- Prepare centre staff management movements report on a weekly basis
- Maintain the computer filing system, carrying out regular housekeeping and archiving
- Update centre management notice board
- Assist with community bookings and requests
- Manage and maintain the car parking system and deal with any enquires, including daily and monthly reports, refunds and montoring the car park inbox
- Manage conferencing bookings and prepare meeting rooms. Including ensuring that rooms are paid for by issuing invoices and raising workflows.
- Booking travel arrangements on a adhoc basis for managers
- Be responsible for the monthly stationery order
- Updating job vacancies on the website
- Centre credit card receipting
- Ensuring a good knowledge of all facilities and processes in order to deal with customer’s queries, complaints and compliments in line with company procedure
- Demonstrate the ability to deliver a first-class customer experience and have good written skills for social media and customer communication
- Ensure that customer comments are recorded and ensure that customer feedback is passed onto management
- Updating employee induction handbook and putting new starter induction packs together
- Assist with H&S recording of information for training, risk assessments, audits and admintstation of fire evacuation packs
- Assist with purchase order administration
- Being able to interpret customers’ needs and deliver meaningful advice
- Taking the initiative in assisting customers
- To undertake ad hoc admin duties as required by Centre Management team
- Manage uniform requests, orders and stock control
Experience:
- Reception and/or switchboard experience
- Proven practical office experience and excellent keyboard skills
- Sound level of education, good written skills
- Excellent customer relations and good communications skills
- Fully computer literate: Word, Excel, Outlook, PowerPoint (desirable but not essential)
Competencies and Attributes:
- Highly professional and efficient
- Strong organisational and customer service skills
- Fast and responsive – working to strict deadlines
- Ability to multi-task, solve problems and work efficiently under pressure
- Ability to communicate effectively at all levels
- Motivated, proactive attitude, ability to work on own initiative
- Utmost discretion when dealing with all sensitive and confidential information
- Flexible, helpful attitude
- High standard of professional grooming
- Ability to listen and willingness to learn
- Committed, motivated and passionate about our people and our company
- Demonstrable background in Customer Service
- High level of integrity
- Experience in monitoring social media Desirable:
How to apply:
Please send a copy of your CV and cover letter to Recruitment@Derbion.com
Using ‘Reception/Administration FTC Derbion’ in the subject line