Store:
Centre Management

Derbion – Administrator / Reception Full Time (FTC)

Working Hours:

40 Hours per week

Description:

The role will include the following activities

  • To provide a presence on either the Centre’s Reception
  • Courteous communication skills are required to liaise with members of the public and retailers.
  • Meet and greet visitors in a friendly and professional manner delivering world class service
  • Maintaining a smart and well-groomed appearance meeting our uniform standards
  • Manage the switchboard in a professional and effective manner answering all calls adhering to company policy
  • Collect, read and distribute post, organise outgoing mail and couriers as required
  • Maintain clean and tidy reception area
  • Update telephone list and key holder register
  • Prepare centre staff management movements report on a weekly basis
  • Maintain the computer filing system, carrying out regular housekeeping and archiving
  • Update centre management notice board
  • Assist with community bookings and requests
  • Manage and maintain the car parking system and deal with any enquires, including daily and monthly reports, refunds and montoring the car park inbox
  • Manage conferencing bookings and prepare meeting rooms. Including ensuring that rooms are paid for by issuing invoices and raising workflows.
  • Booking travel arrangements on a adhoc basis for managers
  • Be responsible for the monthly stationery order
  • Updating job vacancies on the website
  • Centre credit card receipting
  • Ensuring a good knowledge of all facilities and processes in order to deal with customer’s queries, complaints and compliments in line with company procedure
  • Demonstrate the ability to deliver a first-class customer experience and have good written skills for social media and customer communication
  • Ensure that customer comments are recorded and ensure that customer feedback is passed onto management
  • Updating employee induction handbook and putting new starter induction packs together
  • Assist with H&S recording of information for training, risk assessments, audits and admintstation of fire evacuation packs
  • Assist with purchase order administration
  • Being able to interpret customers’ needs and deliver meaningful advice
  • Taking the initiative in assisting customers
  • To undertake ad hoc admin duties as required by Centre Management team
  • Manage uniform requests, orders and stock control
Experience:
  • Reception and/or switchboard experience
  • Proven practical office experience and excellent keyboard skills
  • Sound level of education, good written skills
  • Excellent customer relations and good communications skills
  • Fully computer literate:  Word, Excel, Outlook, PowerPoint (desirable but not essential)

Competencies and Attributes:

  • Highly professional and efficient
  • Strong organisational and customer service skills
  • Fast and responsive – working to strict deadlines
  • Ability to multi-task, solve problems and work efficiently under pressure
  • Ability to communicate effectively at all levels
  • Motivated, proactive attitude, ability to work on own initiative
  • Utmost discretion when dealing with all sensitive and confidential information
  • Flexible, helpful attitude
  • High standard of professional grooming
  • Ability to listen and willingness to learn
  • Committed, motivated and passionate about our people and our company
  • Demonstrable background in Customer Service
  • High level of integrity
  • Experience in monitoring social media Desirable:
How to apply:

Please send a copy of your CV and cover letter to Recruitment@Derbion.com

Using ‘Reception/Administration FTC Derbion’ in the subject line

Closing date:

May 15, 2024

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