Our priority is to keep people safe. Nothing is more important to us and we will continue to make sure our centres are clean and safe places to be. We have looked at every element of what we need to do to run our centres as safely as possible and we have common principles that have guided our decisions.
What measures are in place?
Everyone that visits our centre, whether that’s to work or to shop, will need to wear a face covering. A face covering is something which safely covers the nose and mouth. Anyone not wearing one, could be refused entry to the centre or asked to leave. There are some exceptions, these being children under 11, people with disabilities or those with breathing difficulties. Members of the team will be on hand to support our visitors throughout their visit.
Social distancing is essential and we will have a range of additional safety measures inside. In terms of the in-centre experience, we’ll be asking people to follow the social distancing rules set out by the government guidance and to keep apart at all times.
We have hand sanitisation stands at key points throughout the centre for everyone to use. We ask that everyone makes use of these when entering the centre and regularly throughout their visit. We’ll also have toilet facilities with access to soap and hot water.