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Times & FAQ's
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What days and times does Santa's Magic Cabin open?
• 9th November - 10th November : 12pm – 5pm
• 11th November : 10am – 6pm
• 12th November : 10am – 5pm
• 17th – 18th November : 10am – 6pm
• 19th November : 10am – 5pm
• 23rd November - 25th November : 10am – 6pm
• 26th November : 10am – 5pm
• 28th November – 10th December : Monday – Saturday - 10am – 6pm / Sunday - 10am – 5pm
• 11th December – 23rd December : Monday – Saturday 10am – 6pm / Sunday 10am : 5pm
• Christmas Eve : 10am – 3pm
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Where Santa’s Magic Cabin located?
Santa’s Magic Cabin is located on level 1 next to Clarks.
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How do I buy tickets for Santa’s Magic Cabin?
Tickets can be purchased in advance via www.derbion.com/santas-magic-cabin or purchased at the desk in the cabin, however we recommend booking in advance as tickets can get booked quickly.
Tickets cannot be refunded but can be changed to another day subject to availability. Please note that you cannot purchase or make changes to your tickets via our Customer Service Desk or Reception. -
Can I change my booking date or time?
Yes. Click 'Edit Booking' on the menu above.
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Will I receive a ticket once I have booked?
Once you have placed your booking, you will receive an e-mail which will include your booking reference confirmation of payment and your E-ticket.
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I have not received my email confirmation?
Please check your junk or spam folder. If you still have not received it, please email Bookings@GreatGrottos.co.uk
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What present will I receive?
As part of our sustainability drive, all of Santa's gifts are unwrapped. He has a variety of toys to suit all ages.
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Are we allowed to take pushchairs in?
Yes, there will be a buggy park at the start of the expereince.
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Can I book for more than four children?
A second booking is necessary so that we may manage timings. Your entire party may visit at either time booked.
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Do I need to print my tickets, or can I just bring them on my phone or smart device?
You can bring your ticket confirmation with you either printed out or on your mobile device. However, your booking reference or booking name will be sufficient for the Elves to find your booking.
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Can my child sit on Santa?
Please do not sit your child on Santa. There will be space next to him.
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Do I have to pay for my baby?
If accompanying a paying child, babies may go free. They would not receive a gift from Santa if not paid for.
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Can we take photographs?
Yes you can take as many photos as you like. There is also an opportunity to have a professional photo taken with Santa
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Do you have toilets in Santa’s Magic Cabin?
There are no toilets in the event space, the nearest are located nearby on level 1 opposite Sainsburys or there are baby changing and feeding facilities opposite the event. It is advised to visit the toilet before entering.
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Can we eat and drink in the experience?
We ask that you do not eat or drink while in the event space.
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I have left something, where will it be?
All items that are left behind will be kept safe by our elves until the end of the day, after this it will be taken to Customer Service team to be looked after until you come back.
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I would like to book for a class of school children
School bookings must be made via our Head Office. Please click 'School Booking' above or call us on 01306 886 989.
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Special requirements
If a member of your party has a special requirement, please make the Elves aware upon your arrival so they may adjust your visit.