At intu Derby we offer a wheelchair hire service from the Customer Service Desk, located outside Debenhams on Level 1.
It is a completely free service, however we do ask to hold on to a form of photographic ID whilst the wheelchair is out. This can be a valid driver’s licence, passport or Gold Card/bus pass.
The Customer Service Desk is open at the following times:
Monday to Wednesday 9am – 6pm
Thursday and Friday 9am – 8pm
Saturday 9am – 7pm
Sunday 10.30am – 4.30pm
You are welcome to hire the wheelchair for an unlimited length of time on any day, as long as it is returned to Customer Services at least 30 minutes before we close.
We do not offer a reservation service on the wheelchairs due to us having a limited number available, therefore we would advise that you contact the Customer Service Team on 01332 366 383 approximately 30 minutes before you are expected to arrive at the centre to check that we have some available.