Visit our Winter Woodland at Derbion

This Christmas take a walk in Santa’s Winter Woodland at Derbion.

From Friday 2nd December, bring the whole family to experience the magical winter world of Santa’s Winter Woodland and make memories to last a lifetime.  

Before meeting Santa, children can decorate a festive cookie at the decorating station located in the Winter Woodland.   

Then the little ones get to meet Santa, there’s the chance to take a lovely family photo and every child gets a present from Santa too.   

Santa’s Winter Woodland can be found on level 1 next to Millies Cookies and will be open .

Tickets cost £8.00 per child*

 Opening Times

Friday 2nd / 9th / 16th / 23rd – 12:00 to 19:00

Saturday 3rd / 10th / 17th / 24th – 12:00 to 19:00

Sunday 4th / 11th / 18th – 10:00 to 17:00

Monday 5th / 12th – Closed | Monday 19th – 12:00 to 19:00

Tuesday 6th / 13th / 20th – 12:00 to 19:00

Wednesday 7th / 14th / 21st – 12:00 to 19:00

Thursday 8th / 15th – 12:00 to 19:00

  

FAQ's

  • What does the experience entail, and do we get to meet Santa this year?
    The Winter Woodland is a wonderful family Christmas experience. You will enjoy an enchanting festive woodland journey to meet Santa, receive a special gift and pose for a family photo.

    This year there is also a cookie decorating station halfway round the woodland that guests can enjoy while they wait to meet Santa.

  • Where is Santa’s Winter Woodland located?
    It is located on level 1 next to Millie's Cookies.
  • How do I buy tickets for Winter Woodland?
    Tickets can be purchased in centre direct from the Winter Woodland ticket desk or online on www.Derbion.com. (subject to availability). Tickets can be purchased for either the same day or in advance for future dates. We recommend you book in advance as tickets limited and are likely to get booked quickly.

    Tickets cannot be refunded or transferred to another date. Please note that you cannot purchase or make changes to your tickets via our Customer Service Desk or Reception
  • Do I need to print my tickets, or can I just bring them on my phone or mobile device?
    You can bring your ticket confirmation with you either printed out or on your mobile device.
  • Will I receive a ticket once I have booked?
    Once you have placed your booking, you will receive a confirmation ticket – advance tickets also receive an e-mail which will include your booking reference. Please ensure you bring this code with you.
  • Does my baby need a ticket?
    Every child wanting to see Santa will be required to have a valid ticket. However, if children under the age of 1 are accompanying siblings and are not requiring a gift from Santa no fee will be charged. If a baby under 1 year old is visiting the Winter Woodland without older siblings a ticket will be required as a minimum of 1 ticket must be purchased for each group visiting the experience.
  • My child has food allergies - what ingredients have been used?
    This year’s craft activity involves decorating a gingerbread biscuit which contains wheat (and may also contain milk or soya). If your child has a food allergy and you have not already indicated in the 'Special Requirements' box in the booking process, please inform a member of staff as you enter the experience as we do have an alternative activity.

    Full Ingredients - Fortified Wheat Flour (Wheat Flour, Calcium Carbonate, Iron, Nicotinamide, Thiamin), Sugar, Vegetable oil (Palm, Rapeseed in varying proportions), Partially Inverted Refiners Syrup, Ground Ginger (0.7%), Raising agents (Sodium Hydrogen Carbonate, Ammonium Hydrogen Carbonate), Salt, Flavouring.
  • When should I arrive?
    We recommend arriving 5 minutes prior to your booked time to allow time for checking in and to ensure your visit runs to time. Please do not arrive before this time in order to help us minimise queues to enter the experience.
  • Can we take photographs?
    You can take personal photos within the Winter Woodland walk through only. Unfortunately, you will not be able to take your own photos when you see Santa. Professional photographs will be available to purchase when you see Santa
  • Will my child get to meet Santa?
    Yes, children will meet Santa on his magical sleigh with your family.
  • What age is the Winter Woodland suitable for?
    This experience is suitable for children aged 18 months and upwards, but it really is fun for all!
  • Do you have toilets in the Winter Woodland?
    There are no toilets in the Winter Woodland, the nearest toilets and baby changing facilities are located nearby, close to M&S or Sainsburys. It is advised to visit the toilet before entering.
  • Can I drop my child off for the event while I go shopping?
    No. All children must be accompanied by an adult for the duration of the event and will be fully responsible for the child in their care.
  • Is there wheelchair access?
    There is wheelchair access throughout the Winter Woodland.
  • Is the Winter Woodland suitable for children with disabilities and will the staff act accordingly if necessary?
    Santa’s Winter Woodland is suitable for children with a range of disabilities. We do recommend that you mention details of your child’s disability to the staff before purchasing your ticket so that you can decide whether the experience would be both suitable and enjoyable for your child.
  • Does the Winter Woodland offer Autism Friendly sessions?
    Christmas is our favourite time of year and we want to make every one of our visitors smile with the festive experiences on offer. At Santa’s Winter Woodland we are happy to adjust to ensure the experience is as autism friendly as possible, such as turning down music and dimming the lights on request. We will do this on a case by case basis if the parent or guardian informs the elves on duty at the time.
  • Can I book a special needs group and school party visits?
    Please email tickets@eskimojoevents.co.uk to discuss your visit and special requirements.
  • Will I get to see the Santa shown in the pictures?
    The image shown of Santa is for marketing purposes and therefore it will not be the same as the pictures.


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